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Questions and answers

We collect here the most common questions.

PROBLEMS: 

I lost my internet connection while placing my order, what should I do?

In case you lost the connection while already making the payment it is possible that we anyway got the order. However it is good always to ask us in such case. Our contact information you can find here.


PAYMENTS

Which payment methods do you have?

In case you have Finnish account you can use online payments.

We accept also Visa (debit/credit), Visa Electron, Master Card and Mobile Pay. More info you can find here.

How can I get a discount code?

We give discount codes to the people who have sing up to our newsletter. We also share the codes in our social media channels.


SHIPPING

Do you ship abroad.

Yes we do. You can calculate (in the cart) the estimated shipping cost after you have added products to the cart.

 

RETURNS

I want to return my delivery, what should I do?

We recomment that now you contact us by email or telephone so we can tell you how to proceed with the issue. You can find our contact information here.  


OTHER INFORMATION

Where I can get more info about Forsman tea?

Read first the short description about us. More info about Forsman tea you can find by signing to our newsletter or following us in the social media. We have accounts in Facebook, Twitter and Instagram

Do you have tea trainings also in English?

Most of our tea teastings are in Finnish. You can contact us and ask about our next tasting sessions. Read before our short info about our tea testing.  

What are your most popular teas?

We have many popular teas. Typically we say that our Top 3 is Rooibos Cream of Desert, Emperor's Choice and Mate Dirty Dancing.